SHOPPING INFORMATION

How do I make a Purchase?

To make a purchase, please visit each product category using the main menu, and then select your desired products, choose your size and colors and add them to cart. When you are done, you can view your cart using the Cart icon at the top right corner of the page, then select Checkout, follow the process to complete your purchase. You will be required to type in your name, email and delivery details. These details are used to process your orders.

Do I need to Create an Account to make a Purchase?

It is recommended that you create an account. Your account enables us to deliver your order and track any changes. In addition, it helps you keep tab of all purchases on our website.

I have forgotten my password, and now what?

You can always reset your password via the ‘My Account” link at the top of the screen and select Sign in >> Forgot your password”. You will be required to type in your username or email address.

How do I know my size?

If you are unsure of the size to purchase, we recommend you chat with us via Live Chat (bottom right), or send an email to order@new.briefessentials.com. We try as much as possible to include sizing details for our listed products. We also have a comprehensive Size Guide here.

Help, I am unable to find my size?

If you can’t find your size, please send an email to order@briefessentials.com, to enable us extend our sizes or to make a special request / preorder items you want.

How do I get a bra fitting?

We offer free bra fitting services online, in-person and during pop-ups. Please use the live chat button (bottom right) to chat with a Bra Fitting expert or email us, or send us a private message via our social media (briefessentials)  handles and we will help you find your size.

Can you help set up a lingerie business?

Yes we can. We have helped several entrepreneurs get started with their lingerie businesses – from idea to startup. We also offer wholesale packages for existing lingerie stores. Let us help you get started today. Contact us.

PAYMENT INFORMATION

What Methods of Payment are accepted?

We accept all major credit/debit cards when you shop online. Specific payment methods are shown at checkout. 

Do you ship to all countries?

We ship to all destinations, delivery charges depends on the location. Please select the country at checkout to view the rate. If your country is not listed as a destination, please contact us.

Packages are delivered from 1 – 7 days after payment confirmation.  Order updates with notification of shipping and tracking details are sent by email. 

How do I return / exchange an item?

Considering the delicate nature of our items, we do not entertain returns. In cases where you received a wrong item or size, please use the return/exchange form in link to start the process.  For questions, please send an email to order@briefessentials.com.

Can I make a custom order?

Yes you can make a custom order, most custom orders are processed after payment or part payment is made. If you are interested in making a custom order please click here or send us an email here.

Do you offer wholesale and bulk buying?

Yes we do, please send an email to order@briefessentials.com