Customer Service

Customer Service

Shipping & Delivery
We deliver to all 36 States in Nigeria. Standard delivery charge is N1000 within Lagos Metropolis. Orders outside Lagos are subject to a shipping charge of N2000 to N3500 depending on the specific State. Deliveries are done from same day - 5 days depending on the State. Standard Lingerie Wrapping Box price starts from N3000. 

Privacy & Security
We require certain information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests. - To learn more about our Privacy Policy, please click here.

Returns & Replacements

We will thoroughly inspect all orders before they are shipped to you. We do hope that you are satisfied with your order. If there are discrepancies or damages, please report them to us immediately by replying the order confirmation email you received through order@briefessentials.com and by filling our return form that is attached to your order on delivery. We will replace all faulty or damaged goods at no extra cost to the customer. Considering the delicate nature of what we sell, we do not entertain returns. We however have a flexible exchange policy on a number of items - these are treated as exceptional cases. Note that any return is subject to inspection, as product quality is uttermost to us. In addition, customers returning items will have to bear the cost of shipping except in situations where wrong items were delivered or in cases where goods are faulty or damaged. For more information please click here.

Ordering
You can order our products through our website - www.briefessentials.com or by sending the list or an idea of the products you need by email or sms to order@briefessentials.com and 09090005981 respectively. You may also use any of our social media platforms (@briefessentials) to send in an order. For enquiries about sizing, fit, delivery, please feel free to call our customer service line on 09090005981.  In addition, you may visit us at 8B, Dipo Awolesi Street, Magodo GRA 2, Shangisha, Lagos State. Our working hours are 10.00am  - 7.00pm while on public holidays or sanitation days, 11.00am - 7.00pm.

Payment, Pricing & Promotions
We currently accept deposits into GTB Bank Account - 0006673575, First Bank, Brief Essentials, 2032072648, Zenith Bank, Brief Essentials, 1014642460 . Customers in Lagos can pay Cash on Delivery. 

Viewing Orders
Returning customers can view the status of their orders by logging into their account. Your account information provides you with order history, subscriptions, completed orders, products reviews and much more. You may click here to log in to your account.

Updating Account Information
At any time you want, returning customers can update their account information, including shipping and billing addresses, manage subscriptions. We advice that you create an account when ordering for the first time rather than checking out as Guest. When you do this, you avoid the stress of typing your information over again the next time you decide to shop with us.
We do hope that you love your purchase, thank you for choosing Brief Essentials.